Delivery and shipping quotes are available by  emailing info@acsafes.com or by calling 817-228-1184.    An additional $50 willl be added  for residental delivery to each order that will be delivered by a LTL carrier.  If you have any questions feel free to call Adam at 817-228-1184 or Chuy at 817-319-2454. 

Light-Weight Items

In general, products weighing less than 120 pounds are shipped via FedEx, UPS, or DHL ground service (usually within 24-48 hours of ordering). Once orders have shipped, tracking numbers are sent to the email address provided during checkout. Please allow at least 3-5 days transit time for your shipment to arrive.

 

Delivery of heavy items is contracted out to a freight carrier.  A scheduling agent at the carrier will call you to schedule a time for delivery. Delivery appointments usually consist of a 4-hour window, Monday through Friday.

 

Although rare, should you receive a product from us with a manufacturing defect, please contact us within 10 days of receipt and we will provide you with a RA# (Return Authorization #) and instructions on how and where to return the defective product. Once the defective product has been received, we will provide you with a 100% refund, exchange, or store credit (at your option). Defective items returned without an RA# or shipped to the wrong address will not be accepted. Defective items cannot be returned after 30 days of receipt.

 

 

Our customer service team and our shipping department are in constant communication with one another to ensure that the products that we ship to you are the products that you ordered. However, if, upon inspection, you discover that the product that you received from us is a different model number than the one you ordered from us, please contact customer service as soon as possible, but in any event, no later than 10 days after receipt of your order. If you contact us within this timeframe, we will make arrangements to ship you a replacement product at no additional cost to you or provide you with a full refund (at your option).

Returns that are not covered by the above return policies are covered by our 30-Day "No Hassle" Money Back Guarantee: If, for any reason, you are not satisfied with any product that you purchased from us, other than a product that is non-returnable (see “Non-Returnable Items” above), you may return it back to us within 30 days of sale for or a refund, store credit, or exchange equal to 100% of the purchase price, less shipping and handling, provided: (a) the product that you return to us is received by us in “new” condition, including all original packaging, parts, pieces, and manuals; (b) the return label of the product that you return to us is clearly marked with the Return Authorization number provided by our customer service department; and (c) the product is received at the address specified by our customer service department within 15 days of the date that the Return Authorization was issued by our customer service department. Returns that do not meet all of the criteria above will not be accepted. Shipping costs (including any shipping costs incurred by us as part of any free shipping promotion) are not refundable. The method of payment of refunds will be the same as method of payment of the original purchase. Please note that some products, generally made to order products or products that have been customized to meet your specifications, are not returnable and may not be returned unless damaged or defective.

 

 

 

If you need to cancel an order that has not yet been shipped, please contact customer service as soon as possible at 1-817-228-1184 for a full refund.

Unfortunately, we are unable to issue a full refund if your order has already been shipped. In this case, a partial refund, reflecting a deduction for shipping and handling charges (including shipping and handling charges incurred by us as part of any free shipping promotion), will be issued once the shipment is returned to our warehouse.

 

Privacy

 

Despite the security measures that we have in place, we realize that no matter what security precautions we may have taken, some customers will not feel comfortable using their credit card to make a purchase online. For these customers (as well as for anyone else needing additional assistance), we have  dedicated numbers 817-228-1184 or 817-319-2454 staffed with our friendly customer service representatives ready to take your order over the telephone. We also accept orders by mail as well.